Birth Doulas

Hello everyone! I know contraversy surrounds hospital births and everyone has an opinion. I'd like to hear them here! As a hospital based doula for the past three years, I've been fortunate to help women who otherwise couldn't afford a birth doula.
I meet many of them while they are having a nonstress test. About 30% of the time, they don't even know what a doula is...never heard of them!
I feel my role is important to these women. Those who arrive with no childbirth education, sometimes no prenatal care and want an epidural asap are very fearful! I make a big difference in their birth experience.