I've just had a positive experience (as a midwife & for my clients) and I'm trying to tease out what made it so?
Anyone who knows me (Sarah....) know that I rarely transfer in - even for haemorrhage, slow progress, etc but took a woman in during a long OP labour because the fetal heart was pathological. The ctg confirmed my findings, and I would have supported a section on admission - however, the staff (midwife, co-ordinator and Registrar) kindly led the woman through her options and over 5 hours gave her a chance - despite us all probably knowing she would have a section eventually.
All's well that ends well.
But I cannot work out what the difference was? That is, this was a rare experience - i am more often (and my clients) treated in a patronising manner, I am often not even acknowledged - and I usally am quoted as saying that 'every contact I have with the NHS is a pig's ear!@ But this was pleasant and clinically satisfying.
What do you believe? Is it really just down to 'pot luck' and personalities of staff at the time? I don't believe that I or my clients were any different to usual. I certainly have had bad experiences in this hospital before.
Could it really be that cultures are changing?????